Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, and contact details when you register;
• Identity documents: for instructors undergoing the onboarding verification process, including government-issued photo identification;
• Session data: booking history, session notes, and subject preferences;
• Technical data: IP address, browser type, operating system, and usage logs collected automatically when you access the Platform.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account;
• Process instructor verification and maintain platform safety;
• Facilitate session bookings between learners and tutors;
• Communicate with you about your account, bookings, and Platform updates;
• Comply with applicable legal and regulatory obligations;
• Improve our services through aggregated, anonymised analytics.

3. Instructor Identity Verification

All instructors must complete an identity check as part of the onboarding process. This check is carried out by an authorised third-party compliance provider acting as a data processor on our behalf. Identity documents submitted during this process are handled under strict data security standards and are not retained by TutorBuddy beyond what is necessary for verification purposes. The legal basis for this processing is our legitimate interest in maintaining a safe and trustworthy platform, as well as compliance with applicable laws.

4. Sharing of Information

We do not sell, rent, or trade your personal data. We may share information with:

• Service providers: third parties who assist us in operating the Platform, including identity verification providers, payment processors, and cloud hosting services, all of whom are bound by confidentiality obligations;
• Legal authorities: where required to comply with a legal obligation, court order, or lawful government request;
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Account data is generally retained for the duration of your relationship with TutorBuddy and for a reasonable period thereafter. Identity verification records are retained only for the period required by our compliance obligations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmissions between your browser and our Platform are encrypted using industry-standard TLS protocols.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data, subject to legal obligations;
• Object to or restrict certain types of processing;
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us at support@tutorbuddy.us. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Cookies

We use cookies and similar technologies to operate and improve the Platform. For details, please see our Cookie Policy.

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

10. Children's Privacy

TutorBuddy is not directed at children under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting an updated policy on this page with a revised effective date. Continued use of the Platform constitutes acceptance of the updated policy.

12. Contact

For privacy-related enquiries, please reach us at:

Megamind Tutors Private Limited
558/1, Ground Floor Shiv Puri Colony Opp Captain Palace
Yamuna Nagar, Haryana 135001, India
Email: support@tutorbuddy.us